By using the Alert24 App, you agree to the terms and conditions outlined in this Privacy Policy. If you do not agree with these terms, please discontinue using the App.
1. Information We Collect
- Personal Information: We collect personal details such as your Name, Phone Number, and Email Address to manage your account, send notifications, and communicate with you regarding your usage of the app.
- Device Information: We collect device-specific details such as device model, operating system, unique device identifiers (e.g., IMEI), and mobile network information. This helps us to optimize the app for your device and improve functionality.
- Location Information: The App may access and use precise location data (via GPS) to provide location-based services. This includes triggering the anti-theft alarm when the device is removed from its safe zone, as well as alerting you of security risks if your phone leaves pre-determined locations.
- Installed Application Details: We collect data about third-party applications installed on your device, such as package names, to enable app grouping, security customization, and enhanced functionality.
- Battery Information: We monitor your device's battery status to ensure optimal functionality of features like anti-theft protection and performance optimization under low battery conditions.
- Face ID and Biometric Data: We use Face ID or other biometric data (such as fingerprint recognition) for authentication purposes. This data is used solely to verify your identity and is not stored on our servers.
- Bluetooth Access: The app uses Bluetooth technology to check for unauthorized disconnection of the device from paired accessories. This helps in detecting theft or suspicious activity.
- Background Audio Access: Background audio is used to notify the user of any suspicious activity, such as theft or unauthorized access attempts, through alarms that are triggered in stealth mode.
2. Categories of Personal Information
We collect or send the following categories of Personal Information:
2. Categories of Personal Information
- Personal Identifiers: Such as your name, email address, and phone number, to create and manage your account.
- Location Data: Precise GPS coordinates are used for the anti-theft features and location-based services.
- Device and Usage Data: Information about your device's status, battery levels, and installed applications to optimize the app's functionality.
3. How We Use Your Information
- We use the information collected to improve app functionality, provide security alerts, enable theft protection, personalize user experience, and ensure smooth communication for notifications and alerts.
- We may also use collected data for troubleshooting and improving app performance based on device-specific details and app usage patterns.
4. Information Sharing and Disclosure
- We do not share, sell, or transfer your personal information to third parties unless required by law (e.g., in response to a legal request such as a court order).
- In specific cases, third-party service providers may access limited data for technical purposes, such as hosting and managing servers where the app runs, under strict privacy agreements.
5. Data Retention
We retain your personal data for as long as necessary to provide our services. Once your account is deactivated or closed, we will delete or anonymize your data unless legally required to retain it (e.g., for compliance with legal or security obligations).
6. Opt-Out Rights
Under the CCPA, VCDPA, and other privacy laws, you have the right to opt out of the sale of your personal data, targeted advertising, and profiling. You can exercise these rights by contacting us at gtsinfosoft@gmail.com.
7. Right to Opt-Out of Sale of Personal Data
Even though we do not sell personal data, you have the right to opt out of any potential future sale or sharing of your personal information by contacting us at gtsinfosoft@gmail.com.
8. User Rights
Under the GDPR, CCPA, and other regulations, you have the following rights:
8. User Rights
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can request that we update or correct any inaccuracies in your personal data.
- Deletion: You have the right to request the deletion of your personal data, provided there are no overriding legal obligations.
- Objection: You can object to certain types of data processing, such as data used for direct marketing.
9. Right to Lodge a Complaint
Under the GDPR and other applicable privacy laws, you have the right to lodge a complaint with a supervisory authority if you believe your personal data has been processed unlawfully. You can contact your local data protection authority to exercise this right.
10. Legal Basis for Processing Data
We process personal data based on the following legal grounds:
10. Legal Basis for Processing Data
- Consent: By using the app, you consent to data collection and processing as outlined in this policy.
- Legitimate Interests: We process data to fulfill our legitimate interests, such as improving app functionality and providing security features, provided they do not override your personal rights.
- Contractual Necessity: Data is processed to perform a contract or fulfill a service you have requested, such as account creation and management.
11. Data Controller Information
The data controller responsible for your personal data is:
GTS Infosoft LLP
11. Data Controller Information
- Name: Nav Adaniya
- Email: gtsinfosoft@gmail.com
- Phone: +91 9414610180
- Address: GTS Infosoft LLP, 67 Ajit coloy, Jodhpur Rajasthan India
12. Data Protection Officer (DPO)
If you have any privacy-related questions or concerns, you can contact our Data Protection Officer (DPO):
12. Data Protection Officer (DPO)
- Name: Nav Adaniya
- Email: gtsinfosoft@gmail.com
- Phone: +91 9414610180
- Address: GTS Infosoft LLP, 67 Ajit coloy, Jodhpur Rajasthan India
13. Right to Know if Data is Shared
Under the CCPA and other privacy regulations, you have the right to know whether your personal data is being shared with third parties. We do not share personal data unless required by law.
14. Annual Review
We review and update this privacy policy annually to ensure compliance with evolving regulations and data protection standards.
15. Contact Us
If you have any questions or concerns about this privacy policy, please contact us at gtsinfosoft@gmail.com.
16. App Permissions and Data Collection
The Alert24 app requires specific permissions and collects certain data to provide you with optimal functionality and security. Below is a detailed explanation of the permissions we request, the data we collect, and how it is used.
Permissions
- Camera: The app uses the camera for features such as capturing images during an anti-theft event or unauthorized access attempt. This is only activated when necessary for security purposes.
- Internet: Required to enable communication between the app and our servers for sending notifications, receiving alerts, and processing security events.
- Post Notifications: Allows us to send you notifications related to security alerts, anti-theft triggers, and other important information related to the app's functionality.
- Foreground Service & Foreground Service Special Use: These permissions allow the app to run background services crucial for theft detection and to maintain real-time monitoring of your device's status.
- System Alert Window: Used to display critical alerts over other apps in case of potential theft or security breaches.
- Vibrate: Enables vibration alerts for notifications related to theft or security breaches.
- Use Biometric: This permission allows biometric authentication (such as Face ID or Fingerprint) to enhance security during login or to unlock specific app features.
- Access Location (Fine, Coarse, and Background): These permissions allow the app to determine your device's location for anti-theft measures, location-based security triggers, and notifications if your device moves outside a defined safe zone.
- Bluetooth and Bluetooth Connect: Used for checking unauthorized disconnection from Bluetooth accessories (e.g., headphones) that can indicate theft. It also helps in detecting nearby Bluetooth devices for additional security.
- Access Wi-Fi State: Enables the app to monitor Wi-Fi connectivity status, which can be used for network-based security alerts or theft detection when Wi-Fi is disconnected or switched off.
- Activity Recognition: This allows the app to detect user movement patterns (such as walking or driving) to assist in theft detection and security-related features.
- Billing: Enables in-app purchases for premium features or subscriptions related to enhanced security and monitoring services.
- High Sampling Rate Sensors: Allows the app to use advanced sensor data (accelerometer, gyroscope, proximity sensors) at high sampling rates to detect unusual movement patterns, indicating theft or unauthorized usage.
- QUERY_ALL_PACKAGES: The app requires this permission to query installed applications on your device to enhance security, customize anti-theft measures, and categorize installed apps for user control.
Data Collected
- Email and Phone Number: These are collected to create and manage your account, send alerts, and communicate important information related to the app's functionality and security features.
- Device ID and Advertising ID (Ad_ID): Collected to identify your device uniquely and for analytics and tracking purposes. This helps us understand app performance and usage without storing personally identifiable information.
- Crashlytics and Analytics: We use crash reports and performance analytics to monitor the app's stability and ensure it operates smoothly. This data helps in debugging and improving the app experience.
- Sensors (Proximity, Accelerometer, Gyroscope): These sensors are used to detect motion and proximity, which helps in theft detection and identifying unauthorized device handling.
Why We Request These Permissions
We request these permissions to ensure that the app can function securely and efficiently. They enable us to detect and respond to potential security risks, provide real-time notifications, and enhance your overall experience with features like biometric authentication and location-based security alerts. The data collected is used solely for these purposes and is not shared or sold to third parties.
How We Protect Your Information
All the data collected through these permissions is encrypted and securely stored. We implement industry-standard security measures to protect your personal data and ensure it is only accessible for legitimate purposes related to app functionality and security.