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Alert24

Help centre

Guides

Plain, step-by-step help for the moments that matter: a stolen phone, a lost phone, someone snooping, and setting up Alert24 so it is ready before you need it.

How these guides work

Each guide starts with the action that matters most. If your phone has just been stolen, the first checklist tells you what to do in the next ten minutes, on any phone you can borrow. Everything is written to be useful whether or not you use Alert24.

Where Alert24 helps, we say so and link to the feature. Where it cannot help, for example when a phone is switched off, we say that too.

If your phone is lost or stolen

Who touched my phone

Prevent theft

Set up and use Alert24

Set up Alert24 before you need it

The alarms, intruder photo and app lock are free. Remote ring and locate are part of Premium. Install it, set your PIN and arm your first alarm in about five minutes.